Frequently asked questions

Answers to the most frequently asked questions regarding the operation of the HannaartByHanna online gallery and shop. If you can't find the answer here, please contact us!

 

Product delivery and return

• Normally, products are delivered within approximately 3-5 days.
• Finland 3-5 days
• Rest of Europe 7-10 days
• Outside Europe 10-14 days
• POSTERS: Norwegian, internationally operating Gelato.print is responsible for the safe and professional printing and delivery of art posters.
  • Art posters are delivered carefully and professionally packaged.
  • The pre-framed poster is delivered in sturdy packaging with corner cardboard so that it arrives at the delivery address in first-class condition.
  • You can choose standard or express delivery for posters.
  • You will receive a serially numbered certificate of authenticity for the art poster in that edition of 30 copies as a separate delivery by email.
  • If the poster was defective, Gelato.print will provide its products 30 days return or exchange or refund. In this case, follow the instructions that came with the shipment. Save your receipt of purchase, as it is necessary for the return.  
• PAINTINGS: Original artworks are usually shipped via DHL to the delivery address, carefully and professionally packaged. They are delivered from the artist's studio in Raasepori.
  • It is also possible to have the artwork gift-wrapped and a certificate of authenticity is always included.
  • HannaartByHanna is responsible for the postage costs for delivering original works to the customer.
  • If the customer wishes to cancel the purchase of the original work, they have a 14-day right of withdrawal from receiving the product in accordance with the Finnish Consumer Protection Act. The customer is responsible for the return costs themselves. In this case, the price of the work will be paid to the customer's account immediately after the product is returned to HannaartByHanna. The returned product must be in saleable condition and in its original packaging.
  • Original works are always delivered to the customer unframed.
• If the product is defective, the Consumer Protection Act gives you the right to make a complaint and cancel the purchase. Save your receipt from the purchase, as it is necessary for the return.  

 

How can I track the progress of my order?

• We will send you a tracking code by email so you can follow the progress of your shipment.
• Feel free to contact us if you have any questions. We'd be happy to help!

 

Do the products have a right of return?

• Gelato.print gives posters 30-day return, exchange or refund if the product is defective. Please save your receipt of purchase as it is necessary for returns.
• In accordance with Finnish Consumer Protection Act, HannaartByHanna offers a 14-day right of return for original works. If the product is faulty or damaged in transit, the Consumer Protection Act gives you the right to make a complaint and cancel the transaction. Save your receipt of purchase, as it is necessary for returns.
• We are not responsible for delivery delays (for example, due to the operations of DHL, Matkahuolto, Posti, or framing shops) that are not due to our company's operations.
• However, we will assist the customer if the package is lost in transit or there are other problems with its delivery. By doing this, we want to ensure that you are satisfied with our service in all situations.

 

What material are art posters made of?

• The paper for art posters is museum-quality, matte, high-quality thick paper (250 g/m²), the manufacturing method of which takes into account a long life cycle and excellent quality.
• Museum-quality matte paper is uncoated and has an off-white base color. The paper is 250 g/m² and 0.29 mm thick.
• Using alkaline papermaking technology, this poster is acid-free, meaning that the pulp used to form the paper has a pH above 7 (neutral). The paper is also buffered with an alkaline substance, such as calcium carbonate, to neutralize acidic compounds absorbed from the atmosphere or formed through natural aging. This means that the poster will last for many years without yellowing or discoloration.
• The poster contains no or little OBA (optical brightening agents).
• 250 g/m² refers to the weight or density of the paper. It tells you how much one square meter of paper weighs in grams. In this case, one square meter of the paper in question weighs 250 grams.
• What does this mean in practice? Light copy paper is usually around 80 g/m². Photo paper or art poster paper is often 200–300 g/m². 250 g/m² is therefore thick and sturdy paper that feels high-quality in the hand and is well suited for art posters, photographs or invitations, for example. This type of paper does not bend easily and is very resistant to handling. An example of such an art poster in the video on the homepage in the HannaartByHanna online store. All art posters in the HannaartByHanna online store weigh 250 g/m².
• The frames are made of pine, oak or ash. They are sturdy, standard wooden frames for high-quality poster hanging. The poster is protected from light and dust by high-quality clear plastic plexiglass.The photographs taken from the original works are at least 300 dpi, so the quality of the images on the posters is excellent.
• DPI stands for dots per inch. It tells you how many dots of emphasis (or pixels) fit into one inch (2.54 cm) of print or screen, for example. The higher the DPI, the more precise and detailed the print. For example, 300 DPI is a common print quality for photographs and fine art posters.
• The posters use FSC-certified paper, frames, and manufacturers' professional certificates, indicating the regional availability, responsibility, and environmental friendliness of the materials.
• FSC-certified paper means that the wood fiber used in the production of the paper comes from responsibly managed forests that meet the strict environmental and ethical criteria of the Forest Stewardship Council (FSC):
• Ecological: Forest management protects biodiversity, water bodies and soil. Clear-cutting and wild areas are avoided.
• Social rights: Certification respects indigenous rights and worker well-being
• Traceability: The FSC label guarantees that the origin of the product can be traced back to a certified forest.
• There are different types of FSC certificates: FSC 100%: All material is from FSC forests. FSC Mix: A mixture of FSC material, recycled fiber and/or controlled wood. FSC Recycled: Made entirely from recycled material. FSC is the only forest certification that is backed by major environmental organizations, such as WWF.
• The art poster with frame is intended for indoor use.

Are the operations ecologically and ethically sustainable?

• Gelato.print is a member of the UN Global Compact and Gelato has participated in the UN Global Compact program since January 2020, committing to responsible production.

"We are fully committed to supporting the UN goals, the Sustainable Development Goals and aligning our operations and strategies with the ten universally accepted principles of the UN Global Compact regarding human rights, labor, environmental protection and anti-corruption." https:// www.gelato.com/ sustaina bi lity

• The production chain of HannaartByHanna's products is transparent to the customer. We operate ethically, respecting the artist's copyright, taking into account ecology and strong natural values, as well as sustainable development. To ensure this for the customer, the products on sale are of premium quality, so that the art posters will last from generation to generation without yellowing.
• The posters are professionally printed by Gelato.Print's regional partners, as close as possible to the buyer of the product, with carefully selected printing houses; over 32 countries around the world and over 140 printing houses are involved in the collaboration. This ensures that the carbon footprint of the entire production chain is as small as possible, and there is no waste or unnecessary inventory.
• The products are printed and delivered according to your order in sets of only 30 pieces per original painting. Products delivered to Finland are printed in Sweden.

 

What materials are the original artworks made of?

• Oil paintings on wood are painted on Finnish pine or birch plywood, also using the sgraffito technique. The wood material is recycled. Works on paper are painted on high-quality watercolor and acrylic papers intended for professional artists, with a thickness of at least 250 g/m².
• The bases of the paintings have been primed twice with gesso, depending on the technique. The colors are highly pigmented colors intended for professional use. Oil paintings may be protected by a layer of varnish, which is then separately mentioned.
• The original works are hung using traditional methods, either hooks or wire. The paintings are signed on the back.
• All materials in the studio are used and handled in a responsible and environmentally friendly manner. Any excess solvents and paints are handled and disposed of as hazardous waste in accordance with recycling instructions, taking occupational safety into account.
• The original painting is intended for indoor use. 

 

How is the payment transaction protected?

• All payments are processed through a third-party Shopify service provider, ensuring the security of the payment transaction. Payment transactions use an SSL certificate, ensuring a secure payment transaction.
• An SSL certificate (Secure Sockets Layer certificate) is a digital certificate that ensures that a website is authentic and that the connection between you and the site is encrypted and secure.
• When you visit a website that starts with https:// and has a padlock icon in the address bar, it means the site is using an SSL certificate. This protects information you enter into forms, such as names, passwords, or payment information, from being read by outsiders.

 

How can I contact the company?

• Send us an email at info@hannamaaritjauhiainen.com and we will respond within 24 hours. Or you can also send a message via the contact form.
• We cannot be reached by phone because the days are hectic and painting and working in the studio require silence and a calming space.
• We would greatly appreciate it if you would respect our request! Thank you! ❤️

 

Company name, business ID and address:

HannaartByHanna/ 

Hanna Maarit Jauhiainen

Business ID: 3180709-3

Vanha Fiskarsintie 21, 10440 Bollsta, Finland

info@hannamaaritjauhiainen.com